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• anticipate what someone will say, and jump ahead in your mind. you can think faster than someone can speak, so use that time instead to review what's being said
• become detached when listening to detailed information or complex explanations - make frequent eye contact and ask questions to help you stay involved
• steer others off topic with questions or comments that aren't related to the conversation

• listen with the genuine intent to understand what the speaker is communicating
• write down key points (if possible) or make a mental note of questions to ask when the speaker has finished sharing her thoughts, so you don't interrupt. the speaker may clarify the issue herself by the time she's done speaking
• focus on the message rather than the delivery or choice of words. the latter can distract you from the value of what's being said
• to eliminate any misunderstandings, check yourself by rephrasing what you heard ("So you're saying.")
• ask relevant, open-ended questions to clarify and learn more ("What do you mean by that?" or "When you say.")

A good listener is not only popular everywhere, but after a while he gets to know something.

Wilson Mizner (1876-1933), playwright and entrepreneur