• 
• 
• 
• 
• 

Download this FREE guide
today to see all 8 strategies.

Powerful Sales Force Automation (SFA) tools are helping to turn underperforming teams into highly successful ones. What's the
secret sauce? These SFA tools are giving teams a transparent view of their sales pipeline. In doing so, they are strengthening the teams' ability to achieve greater overall performance.

With this FREE guide, you'll
learn the importance of:
  • Polishing scripts and email     templates
  • Standardizing your best     practices
  • Distributing leads smartly
  • Automating boring tasks

GET IT NOW - IT'S FREE

	If you want to be listened to, you should put in time listening. Marge Piercy (1936- ), American poet & novelist
	Knowing when to keep your mouth shut is invariably more important than opening it at the right time. Malcolm Forbes (1919-1990), American publisher
	Constantly talking isn't necessarily communicating. Jim Carrey (1962- ),Canadian-American actor as Joel Barish in "Eternal Sunshine of the Spotless Mind" (2004)
	The most important thing in communication is to hear what isn't being said. Peter Drucker (1909-2005), Austrian-American economist and author
	One of the best ways to persuade others is with your ears - by listening to them. Dean Rusk (1909-1994), former U.S. Secretary of State
	A good listener is not only popular everywhere, but after a while he gets to know something. Wilson Mizner (1876-1933), playwright and entrepreneur
	The right word may be effective, but no word was ever as effective as a rightly timed pause. Mark Twain (1835-1910), American writer and humorist
	Everyone should be quick to listen, slow to speak. James 1:19
	The most valuable of all talents... that of never using two words where one will do. Thomas Jefferson (1743-1826), third president of the U.S.

It takes a speaker and a listener to have a conversation, so when it's your turn to speak, speak effectively to help your listener. Use as few words as necessary to get your point across.


Factor in personality differences. Just because someone isn't looking at you (or is giving one-word answers, or not asking questions, etc.) doesn't necessarily mean he's not listening. He could be shy, or have trouble expressing himself.


You want your eye contact to be steady, but not awkward. Avoid shifty, quick eye movements or lingering stares by maintaining a gaze long enough to notice the other person's eye color before looking away.


Take into account regional speech, dialect and cultural differences. For example, the pace or speed at which someone speaks may differ by regions in a country, and in some Asian cultures children are taught to avoid direct eye contact with authority figures.


Perception is reality - if people get the sense that they're not being heard, then they're not being heard.

'Listen' and 'silent' have the exact same letters. Coincidence?