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  • Polishing scripts and email     templates
  • Standardizing your best     practices
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  • Automating boring tasks

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• tune out if the speaker takes too long to make a point or doesn't speak clearly, or if you're not interested in the topic of discussion
• look at your watch or the clock when others are talking, or become distracted by other people or activity in the immediate area - frequent eye contact should help you stay focused

• stop whatever you're doing to completely focus on the discussion
• eliminate distractions. turn off your email and IM, send all calls to voicemail, and close the door to limit outside distractions, if necessary
• face the speaker directly and make frequent eye contact to let him know that what he's saying is important to you
• acknowledge key points with a nod, smile or brief comment - "I see," "I understand," "right," etc. - but be careful to not be too repetitive with your comments, as it can make you seem insincere

Factor in personality differences. Just because someone isn't looking at you (or is giving one-word answers, or not asking questions, etc.) doesn't necessarily mean he's not listening. He could be shy, or have trouble expressing himself.