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  • Polishing scripts and email     templates
  • Standardizing your best     practices
  • Distributing leads smartly
  • Automating boring tasks

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• fiddle with a pen, jewelry, clothing, etc., rather than looking at the speaker
• cross your arms. closing off your body can suggest you're defensive or not open to ideas

• make eye contact (but don't stare) and lean slightly forward to show your interest
• face the speaker directly and keep fidgeting to a minimum
• stand or sit close enough to the speaker to show your interest, but not so close as to make her uncomfortable
• gently nod your head to acknowledge a point and encourage the speaker to continue
• change your facial expression (a smile or a concerned look) to show you understand
• adjust your chair so you're eye level with the speaker to avoid creating an atmosphere of superiority
• pay attention to the speaker's body language. her tone or volume of voice, facial expressions, body movements and gestures may have a different meaning than her words (e.g., she says she's excited about a project, but speaks in a flat tone while sitting back in her chair)

You want your eye contact to be steady, but not awkward. Avoid shifty, quick eye movements or lingering stares by maintaining a gaze long enough to notice the other person's eye color before looking away.